If your battery or a component supplied by Aliant Battery needs to be returned for technical service at our facility, please follow the RMA procedure outlined on this page.
Products shipped without this authorization cannot be accepted by our technical department for analysis and/or repair.
How the RMA process works
Contact Aliant Service: Before requesting authorization, please contact our technical support team by email at service@go-aliant.com, providing details about the component or battery and your specific need. Many requests can be handled remotely.
RMA Number Issuance: Fill out and submit the form below. You will receive a confirmation email with a unique reference code for your case. IMPORTANT!: You must fill out a separate form for each individual product being returned.
Shipping: Print and attach the RMA confirmation email to the outside of the package, along with your shipping receipt. On the shipping document, you must indicate: – Reason: REPAIR ACCOUNT – Destination: ELSA SOLUTIONS SPA, VIA PATARINI 15, IMOLA(BO), 40026, Italy
Diagnostics, Repair, and Return: Upon receipt of the item, our service department will perform a thorough diagnosis and provide a quote for the repair.